INTERACTIVE
COMMUNICATION CENTER
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 Free Message-On-Hold service
Answers all calls after 4/5 rings (customer choice) 24/7
Includes 100 minutes System Line Charge (SLC)
Options
A: Notifies
office of all messages
B:
Notifies Maintenance of all emergency calls via pager, cell
or home
phone |
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Free Message-On-Hold service
Answers all calls after 4/5 rings (customer choice) 24/7
Includes 200 minutes System Line Charge (SLC)
Options
A: Notifies
office of all messages
B:
Notifies Maintenance of all emergency calls via pager, cell
or home
phone
C: Caller has option to hear community features and amenities |
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Free Message-On-Hold service
Answers all calls after 4/5 rings (customer choice) 24/7
Includes 300 minutes System Line Charge (SLC)
Options
A: Notifies
office of all messages
B:
Notifies Maintenance of all emergency calls via pager, cell
or home
phone
C: Caller has option to hear community features and amenities
D: Notify Courtesy Patrol and or provide lockout procedures |
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ICC DESCRIPTIONS
BACK-UP NUMBERS: These are the number of back-up phone numbers that calls are directed or forwarded to. If there is no response from maintenance within
5 minutes, the call center will try again. If no response the second time, the call center then contacts the next number in line and the sequence starts over again.
SPECIAL BULLETINS: Maintenance may call ICC and record a property wide maintenance issue. This feature eliminates unnecessary calls for the same issue. Office managers may record un-scheduled office closings due to weather or to promote special events such as a pool party.
LIVE
DIRECT CONNECT: When selected, the on-call personnel will be connected directly to the resident that just called
without having to hang up. This feature will also
block out the maintenance phone number.
SYSTEM LINE CHARGE: (SLC) System line charge is the amount of line usage time on the ICC (Interactive
Communication Center). This is determined by the number of calls both inbound and outbound and the length of the calls. If you answer most of your daytime calls, you will stay within the free time allowed. If you choose to let ICC answer most of your calls, then you may incur an additional SLC charge. This additional charge is relatively low, normally at less than
6 cents a minute.
ICC maintenance call example: (press 2) You have reached the Brookview Apartments maintenance center. If you have a fire or police emergency, please hang up and call 911. If your maintenance emergency consists of one of the following conditions: (*you may also add additional conditions)
No heat in winter
No air in summer
Foul odor of gas
Overflowing water that may cause damage to the apartment
No alternate toilet in case of stoppage
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Please press 0... For all other maintenance calls, please leave a message at the sound of the tone. Remember, only press 0 if your maintenance request is an emergency and fits into the proper category.
